Complete our short survey and find out how other contact centres are scheduling their employees to accommodate lifestyles, improve engagement and drive performance.
Last year, our survey titled ‘The state of workforce management in contact centres – 2016?’ showed that 90% of those who have a workforce management solution in place do not derive the expected value.
Is this still the case?
This year we have teamed up with The Forum to find out how far contact centres have come in incorporating workforce management into their operation and into their employee empowerment programmes.
What can you get from taking part in our survey?
– The detailed report on the results from the survey
– A free Starbucks drinks voucher!
Survey is now closed