Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
The Top 50 Words to Describe Yourself on Your CV in 2024
Struggling to find the words to describe yourself and enhance your resumé? Then try out our CV buzzwords, key adjective..
Read more...
Top tips to get yourself promoted
Do members of your team ever ask you how they can progress up the career ladder? As you will know, promotion takes deter..
Read more...
5 Ways to Improve Relationships Between the Contact Centre and Other Departments
Effective communication between departments is a key measure of business success – here’s how the contact centre can..
Read more...
Benchmark for Customer Propensity to Contact
Benchmark for Customer Propensity to Contact Looking for any benchmarking or guidelines on how to predict how many custo..
Read more...
The Best Ways to Benchmark Your Contact Centre
There are huge benefits to be gained from benchmarking a contact centre. By comparing their business processes and perfo..
Read more...
How to Protect Your Contact Centre Against Work at Home Risks
The fear of a security breach occurring on their watch is sure to keep IT admins up at night. Nowhere are the chances of..
Read more...
Benchmark Your Contact Centre With Our New, Industry-Leading Report
Is your contact centre falling behind or are you ahead of the game? How are you to know? Well, the results of our annual..
Read more...
10 Questions to Ask Yourself Before Starting Recruitment
As a call centre manager, recruiting people into your organisation is one of the most important things you will do. Fa..
Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
QA Dashboards & Analytics: Insights & Trend Analysis
Understanding AI-Driven Forecasting
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?