Syntec provides an integrated suite of telephony and managed services including its patented CardEasy secure payment solutions for voice and digital channels.
Contact Name: Danny Cresswell
Tel No: 020 7741 2007
Contact Email: firstname.lastname@example.org
Managed services for secure, cost-effective and customer-focused contact centres.
Founded in 1998, Syntec is a Coalfire-verified PCI DSS level 1 Visa merchant agent and participating member organization of the global Payment Card Industry Security Standards Council (PCI SSC).
CardEasy Secure Payment Solutions
CardEasy ‘keypad payment by phone’ (DTMF masking) de-scopes your contact centres, call recordings, agents and remote workers from PCI DSS monitoring and controls. Sensitive card information is hidden from the agent who can remain in conversation with the customer throughout the call.
Customer self-service (IVR) and Automated Speech Recognition (ASR) options are available, as well as CardEasy Digital for PCI-compliant payment by alternative communication channels such as e-mail, SMS, webchat and chatbots.
As an Ofcom-regulated network switch operator, Syntec can handle your call traffic via digital interconnects (PSTN) as well as VoIP and SIP. Additional network-level services give you full control, including call recording, IVR and AgentCall for co-ordinating your contact centre agents and remote workers, with real-time reporting and display.
Address: 18 The Avenue, London W13 8PH
- Call Handling and Answering
- Call Recording
- Contact Centre solutions
- PCI compliance
- Virtual Contact Centre and Homeworking
- Voice of the Customer