Syntec – integrated cloud contact centre management solutions
Contact Name: Danny Cresswell
Tel No: 020 7741 2007
Contact Email: firstname.lastname@example.org
Everything you need to run cost-effective, customer-focused & secure contact centres.
Syntec (formerly Syntec Telecom) provides a fully integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities:
- AgentCall: works with your existing phone system to manage calls, webchat, e-mail & SMS, co-ordinating contact centre & home/remote workers with a web-based interface and real-time & historic agent-level reporting
- CardEasy: level 1 PCI DSS-compliant keypad payment by phone (and full-length call recording), live/mid-call with the agent and also autopay (IVR) customer self-service
- ResponseTrack: dynamically replaces the telephone number on your website for each website visitor, creating the link between individual customer web sessions and resulting calls to your contact centre, for tracking & analytics; adword and keyword attribution; conversion analysis; optimisation of online marketing spend; and real-time ScreenView display for agents of caller information and browsing history.
- Syntec Telecom: from line rental, SIP trunks and numbering through to IVR, call routing & recording, plus new technologies such as DTMF suppression, tracking & analytics and our new SynPBX.
- Intelligent Call Control; Call Queuing & Queue Management
- Call Diversion & Disaster Recovery
- After-call Customer Surveys, plus Geographic/Non-geographic numbers to track advertising response (revenue-share available).
We can handle your call traffic via our digital interconnects (PSTN) as well as VoIP, with additional network-level services giving you fully integrated control.
Syntec will also handle your business needs internationally as required.
Address: 18 The Avenue, London W13 8PH
- Call Handling and Answering
- Call Recording
- Contact Centre solutions
- PCI compliance
- Virtual Contact Centre and Homeworking
- Voice of the Customer