Syntec


Syntec – integrated cloud contact centre management solutions

www.syntec.co.uk

Contact Name: Danny Cresswell

Tel No: 020 7741 2007

Contact Email: sales@syntec.co.uk

Profile:

Everything you need to run cost-effective, customer-focused & secure contact centres.

Syntec (formerly Syntec Telecom) provides a fully integrated suite of telephony and managed hosted services for efficient management of your calls and contact centre activities:

  • AgentCall: works with your existing phone system to manage calls, webchat, e-mail & SMS, co-ordinating contact centre & home/remote workers with a web-based interface and real-time & historic agent-level reporting
  • CardEasy: level 1 PCI DSS-compliant keypad payment by phone (and full-length call recording), live/mid-call with the agent and also autopay (IVR) customer self-service
  • ResponseTrack: dynamically replaces the telephone number on your website for each website visitor, creating the link between individual customer web sessions and resulting calls to your contact centre, for tracking & analytics; adword and keyword attribution; conversion analysis; optimisation of online marketing spend; and real-time ScreenView display for agents of caller information and browsing history.
  • Syntec Telecom: from line rental, SIP trunks and numbering through to IVR, call routing & recording, plus new technologies such as DTMF suppression, tracking & analytics and our new SynPBX.
  • Intelligent Call Control; Call Queuing & Queue Management
  • Call Diversion & Disaster Recovery
  • After-call Customer Surveys, plus Geographic/Non-geographic numbers to track advertising response (revenue-share available).

We can handle your call traffic via our digital interconnects (PSTN) as well as VoIP, with additional network-level services giving you fully integrated control.

Syntec will also handle your business needs internationally as required.

Social Media:

Twitter Handle: @synteccontact
LinkedIn Company Page: https://www.linkedin.com/company-beta/2600602/
Facebook Page: www.facebook.com/synteccontact

Address: 18 The Avenue, London W13 8PH

Weblink: www.syntec.co.uk

Categories:

  • Analytics
  • Call Handling and Answering
  • Call Recording
  • Contact Centre solutions
  • PCI compliance
  • Virtual Contact Centre and Homeworking
  • Voice of the Customer

 


 
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