Syntec – Integrated Contact Centre Systems


Syntec Logo

Syntec provides an integrated suite of telephony and managed services including its patented CardEasy secure payment solutions for voice and digital channels.

www.syntec.co.uk

Contact Name: Danny Cresswell

Tel No: 020 7741 2007

Contact Email: sales@syntec.co.uk

Profile:

Managed services for secure, cost-effective and customer-focused contact centres.

Founded in 1998, Syntec is a Coalfire-verified PCI DSS level 1 Visa merchant agent and participating member organization of the global Payment Card Industry Security Standards Council (PCI SSC).

CardEasy Secure Payment Solutions

CardEasy ‘keypad payment by phone’ (DTMF masking) de-scopes your contact centres, call recordings, agents and remote workers from PCI DSS monitoring and controls. Sensitive card information is hidden from the agent who can remain in conversation with the customer throughout the call.

Customer self-service (IVR) and Automated Speech Recognition (ASR) options are available, as well as CardEasy Digital for PCI-compliant payment by alternative communication channels such as e-mail, SMS, webchat and chatbots.

Telephony Expertise

As an Ofcom-regulated network switch operator, Syntec can handle your call traffic via digital interconnects (PSTN) as well as VoIP and SIP. Additional network-level services give you full control, including call recording, IVR and AgentCall for co-ordinating your contact centre agents and remote workers, with real-time reporting and display.

Social Media:

Twitter Handle: @synteccontact
LinkedIn Company Page: https://www.linkedin.com/company/2600602/
Facebook Page: www.facebook.com/synteccontact

Address: 18 The Avenue, London W13 8PH

Weblink: www.syntec.couk

Categories:

  • Analytics
  • Call Handling and Answering
  • Call Recording
  • Contact Centre solutions
  • PCI compliance
  • Virtual Contact Centre and Homeworking
  • Voice of the Customer

 


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