Sytel specialise in core automated contact center functionalities – predictive dialer, omnichannel ACD with blending – and their delivery as native cloud services.
Contact Name: Dave Nicholls
Tel No: 01296 381200
Contact Email: firstname.lastname@example.org
Since 1997, Sytel has been delivering high-performance contact center software direct to end-users, through delivery partners and white-labelled within 3rd party products. Our software platform is uniquely flexible, and can be managed yourself or taken as a service (CCaaS) managed by Sytel.
We specialise in core automated contact center functionalities – predictive dialer, omnichannel ACD with blending – and their delivery as native cloud services. This solid foundation offers rich integration capabilities to add speech recognition, CRM, AI analytics and processing, etc, as required.
The Sytel platform delivers:
- more successful outbound contacts per hour, at lower cost. Get industry-leading agent productivity at the target abandoned call rate (even 1%).
- automatic connection of incoming sessions on any channel to the best agent available to handle them. Fewer customer transfers, less friction and faster resolution.
- automatic blending for the best possible servicing of all queue SLAs. Consumer wait times are minimised, and supervisors are freed to manage agents, not software.
- full compliance with any global contact regulations, including auto-dialer rules, do-not-call and legal call times.
- surrounding applications, e.g. multi-session agent desktop, call recording, IVR, scripting.
Sytel software is driving 50,000+ users in 50+ countries. We provide the #1 dialer of choice for global market research.
LinkedIn Company Page: https://www.linkedin.com/company/sytel-limited/
Facebook Page: https://www.facebook.com/SytelLtd
Address: 1 Cromwell Court, New St, Aylesbury, Bucks HP20 2PB, UK