Sytel Limited

Sytel specialise in core automated contact center functionalities – predictive dialer, omnichannel ACD with blending – and their delivery as native cloud services.

www.sytel.com

Contact Name: Dave Nicholls

Tel No: 01296 381200

Contact Email: info@sytel.com

Profile:

Since 1997, Sytel has been delivering high-performance contact center software direct to end-users, through delivery partners and white-labelled within 3rd party products. Our software platform is uniquely flexible, and can be managed yourself or taken as a service (CCaaS) managed by Sytel.

We specialise in core automated contact center functionalities – predictive dialer, omnichannel ACD with blending – and their delivery as native cloud services. This solid foundation offers rich integration capabilities to add speech recognition, CRM, AI analytics and processing, etc, as required.

The Sytel platform delivers:

more successful outbound contacts per hour, at lower cost. Get industry-leading agent productivity at the target abandoned call rate (even 1%).
automatic connection of incoming sessions on any channel to the best agent available to handle them. Fewer customer transfers, less friction and faster resolution.
automatic blending for the best possible servicing of all queue SLAs. Consumer wait times are minimised, and supervisors are freed to manage agents, not software.
full compliance with any global contact regulations, including auto-dialer rules, do-not-call and legal call times.
surrounding applications, e.g. multi-session agent desktop, call recording, IVR, scripting.

Sytel software is driving 50,000+ users in 50+ countries. We provide the #1 dialer of choice for global market research.