Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

This question got us thinking: Does anyone have any tips for agents to handle multiple chat conversations effectively, b..
Read more...
While tagging customer interactions might seem like a small part of your operations, it’s actually a vital component o..
Read more...
Here are some tips to help correct an agent’s attitude, without showing them the door. “Hire for attitude, c..
Read more...
Do you find yourself continually disappointed with the quality of staff coming through your recruitment process? James A..
Read more...
Tadas Labudis at Playvox explains how customer chats are filled with insights into what your customers want and the prob..
Read more...
Dave Samuel, CPO at Contexta360, discusses the importance of quality monitoring and how it is undergoing a transformatio..
Read more...
Looks at the most popular speech recognition applications for where voice recognition devices are used. Deals with spee..
Read more...
Date: 19 April 2024 Location: Virtual Register Now What we think of as Wellbeing at Work has changed beyond recognition ..
Read more...
Need to Make A MIS Report for A Call Center Within 24 Hours Need to make a Management Information Service (MIS) report u..
Read more...
Through the power of Genesys’ cloud, digital and AI technologies, organisations can realise Experience as a Servic..
Read more...
Being Customer-Centric requires rewarding those that contribute to Customer-Centricity. It’s a simple concept, rea..
Read more...
Everything to improve call centre management and training:- Acknowledge your staff Making management information availab..
Read more...
With such a fast-paced sector and ever changing market, William Hill looked for a strategic partner that understood the ..
Read more...
The average computer screen of a call centre agent contains a range off different applications connected to a variety of..
Read more...
Contact centres play a pivotal role in any company’s customer experience, retention and acquisition strategies. Howeve..
Read more...