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Articles - Customer Effort
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Seven Steps to Reshape Self-Service With CES
Top 10 Customer Experience KPIs
How to Improve the Customer Experience – With a Checklist
6 Key Metrics for Your Call Centre Dashboard
The Top 10 Customer Service Strategies That Stand the Test of Time
What Is Proactive Customer Service? With Examples
How to Reduce Friction and Add Rewards to the Customer Experience
9 Strategies to Improve Customer Satisfaction
14 Best Practices from the Vax Contact Centre
7 Ideas for Lowering Customer Effort
Recorded Webinar: How to Reduce Customer Effort in the Contact Centre
12 Ideas Taken from HomeServe’s Contact Centre
How to Calculate Customer Effort
Less Than 20% of Contact Centres Calculate Customer Effort
7 Things That World-Class Contact Centres Do Well
How Do I… Predict My Customers’ Behaviour?
How Can Technology… Make Life Easier for My Customers?
This Shouldn’t Happen to a Customer…
NetPromoter vs Customer Effort – Which is Best?
25 Ways to Reduce Customer Effort
Recorded Webinar: Customer Effort and the Contact Centre
Is Customer Effort the Best Metric?
How to make your customers feel loved
19 Tips for Reducing Customer Effort
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Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
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