The Leading Contact Centre Magazine

Home
Webinars
Forum
- Answers
- Industry Insights
Tips
- Jonty's Tips
- Hints & tips
- Life
  - Humour
  - Games
  - Jargon
Strategy
- Polls
Management
- Life
- Tips
- Skills
- Motivation
- Customer Experience
- Empathy
Technology
- White Papers
- Product Demos
- Directory
- Guides
- Definitions
- Outbound Dialing
- Call Recording
- WFM
- IVR
- Jargon
- Erlang Calculator
Tools
Erlang
News
White Papers
Events
Advertise

Articles about Dimension Data

Sorry, no posts matched your criteria.

Koopid covid wp ads

Online

Erlang Calculator

Download

Erlang C Calculator Excel Including Shrinkage

Download

Free Call Monitoring and Coaching Form

Download

Monthly Forecasting Excel Spreadsheet Template

Online

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Upcoming Webinars

Webinar

Webinar: The Top 10 Employee Engagement Ideas

Register Now

Webinar

Webinar: 7 Things That Great Contact Centres Do Well

Register Now

Latest From the Forum

Jonty Pearce | 1 day ago

Virtual Contact Centre

Meera Shah | 1 day ago

Voice and Non-Voice in Process Means in BPO

Ste Elliott | 2 days ago

What are the some of the key assessments to l...

Jonty Pearce | 2 days ago

Customer Feedback Form

Directory

View our full directory

Popular Pages

The Top 25 Words to Describe Yourself on Your CV

Top 25 Positive Words, Phrases and Empathy Statements

18 Empathy Statements That Help Improve Customer-Agent Rapport

The Best Customer Service Greeting Phrases – with Examples

The Right Words and Phrases to Say to an Angry Customer

Ask a Question
& Find an Answer

Get answers from the Call Centre Helper community on your most difficult challenges

Ask Your Question

Editors Pick

32 Contact Centre KPIs That You Need to Track (And Why!)

How to Achieve Excellent Customer Service Through Coaching

Customer Service Feedback: How to Perfect Your Strategy

27 Positive Statements to Use In Difficult Situations

injixo wfm love ad

Latest Resources

The State of the Contact Centre: Embracing the Evolving World of Work

IST Remote Working Survey Report

Calabrio Great CX WFH Adverts

Latest Insights

Reimagining Customer Experience

How to Balance Business, Agent and Customer Needs

Procedureflow agent empowerment Advert

Upcoming Events

Jul

16

AIG – webinar

Read More

Jul

21

Why CLOUD can help you achieve your business objectives – webinar

Read More

OBI4wan 14 days free botplatform Ad

UK Healthcare Contact Centre Moves 2,000 Agents to the Cloud

Consulting Firm Selects Talkdesk to Power Remote CX Operations

Forum Events 2020 box 1 summit

Latest Resources

The State of the Contact Centre: Embracing the Evolving World of Work

IST Remote Working Survey Report

Verint Monet general Advert

UK Healthcare Contact Centre Moves 2,000 Agents to the Cloud

Consulting Firm Selects Talkdesk to Power Remote CX Operations

Aspect Performance management box advert version 2

Akixi analytics adverts

Main Site Links

Tips
News
Forum
Directory
Erlang Calculator

Newsletter

Get all the latest news straight to your inbox

Click here to sign up to our newsletter.

Latest Resources

The State of the Contact Centre: Embracing the Evolving World of Work
IST Remote Working Survey Report

© Call Centre Helper 2020 | Terms | Cookies | Privacy | Contact | Advertise

Back to top