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Articles - Hostcomm
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An Introduction to… PCI Compliance
The Hidden Gems of Outbound Dialling Technology
What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters
How Can Technology… Make Life Easier for My Customers?
How Do I… Create a ‘Channel of Choice’ Experience?
Trade Secrets: Simple Ways to Improve Call Scripting
Trade Secrets: Getting the Best out of Your Outbound Dialler
What to Look for When Buying… A Call Recording Solution
What to Look for When Buying… A Cloud-Based Contact Centre Solution
How to Improve Call Routing
How Would Your Contact Centre Survive a Cold Snap?
What are the Best Ways to Use Contact Centre Wallboards?
5 ways to make your customer service more proactive
The benefits of using an automatic dialler
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Project Voice Annual Conference
Mon 22 Apr 2024
2024 Customer Strategy & Planning Conference
Tue 23 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?