Multi Channel | Call Centre Helper

Articles about Multi Channel

Will Contact Centres Become a Thing of the Past?

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Will Messaging Apps, like WhatsApp and Messenger, Become the Next Mainstream Channel?

1,333

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14 Top Tips for Digital Customer Service

1,301

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Forecasting and Scheduling for Multichannel Contact Centres

132

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Should a Contact Centre Advisor Handle Calls, Emails and Chats?

1,121

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How is Average Handling Time Distributed? It is not how you think!

3,265

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Multi channel call centre calculator showing email calls and web chat

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

9,834

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Half of Companies are Failing to Resolve Customer Queries Through Their Chosen Contact Channel

81

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10 Contact Centre Technology Predictions for 2017

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13 Mistakes to Avoid… Multichannel

863

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Is Your Contact Centre Prepared for the Challenges of 2020?

2,077

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Respect Your Customer’s Choice of Channel

165

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10 Strategies for Improving Contact Centre Operations

7,210

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Are You Running a Great Multichannel Operation?

666

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How Do I… Make Webchat the Channel of Choice?

732

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What’s Next With… Multichannel?

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What Does the Future Hold for Customer Service?

1,390

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Multichannel Forecasting Meets Twitter Demand

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10 Things to Consider Before Adding a New Channel

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Twitter Debate – Should all Agents Handle all Channels?

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