The Leading Contact Centre Magazine

Articles about Multi Channel

A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

1,259

Read more...

A trail of lit up dust

18 Ways to Improve the Effectiveness of Your Digital Customer Service

1,494

Read more...

23 Contact Centre Predictions for 2019

5,887

Read more...

Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

558

Read more...

12 Ways to Increase the Take-Up of Digital Channels

2,247

Read more...

How Can I Monitor Quality Across all Contact Centre Channels?

1,312

Read more...

10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)

3,038

Read more...

12 Top Tips to Reduce Inbound Call Volumes

7,244

Read more...

17 Top Tips for Multichannel Customer Service

1,480

Read more...

Will Contact Centres Become a Thing of the Past?

2,611

Read more...

Will Messaging Apps Become the Next Mainstream Channel?

1,374

Read more...

14 Top Tips for Digital Customer Service

4,214

Read more...

Forecasting and Scheduling for Multichannel Contact Centres

796

Read more...

Should a Contact Centre Advisor Handle Calls, Emails and Chats?

2,791

Read more...

How is Average Handling Time (AHT) Distributed? It is Not How you Think!

11,489

Read more...

Multi channel call centre calculator showing email calls and web chat

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

26,048

Read more...

10 Contact Centre Technology Predictions for 2017

2,367

Read more...

13 Mistakes to Avoid… Multichannel

1,101

Read more...

Is Your Contact Centre Prepared for the Challenges of 2020?

3,414

Read more...

Respect Your Customer’s Choice of Channel

542

Read more...