Articles about Multi Channel

18 Ways to Improve the Effectiveness of Your Digital Customer Service

1,054

23 Contact Centre Predictions for 2019

4,660

Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

485

12 Ways to Increase the Take-Up of Digital Channels

4,856

How Can I Monitor Quality Across all Contact Centre Channels?

1,017

10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)

2,701

12 Top Tips to Reduce Inbound Call Volumes

4,597

17 Top Tips for Multichannel Customer Service

1,249

Will Contact Centres Become a Thing of the Past?

2,204

Will Messaging Apps, like WhatsApp and Messenger, Become the Next Mainstream Channel?

1,199