Multi Channel | Call Centre Helper

Articles about Multi Channel

How Can I Monitor Quality Across all Contact Centre Channels?

1,078

10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)

2,133

12 Top Tips to Reduce Inbound Call Volumes

2,194

17 Top Tips for Multichannel Customer Service

937

Will Contact Centres Become a Thing of the Past?

1,497

Will Messaging Apps, like WhatsApp and Messenger, Become the Next Mainstream Channel?

927

14 Top Tips for Digital Customer Service

2,397

Forecasting and Scheduling for Multichannel Contact Centres

415

Should a Contact Centre Advisor Handle Calls, Emails and Chats?

1,775

How is Average Handling Time Distributed? It is Not How you Think!

6,057