The Leading Contact Centre Magazine

Articles about Multi Channel

A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

1,079

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A trail of lit up dust

18 Ways to Improve the Effectiveness of Your Digital Customer Service

1,359

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23 Contact Centre Predictions for 2019

5,554

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Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

537

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12 Ways to Increase the Take-Up of Digital Channels

1,658

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How Can I Monitor Quality Across all Contact Centre Channels?

1,084

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10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)

2,897

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12 Top Tips to Reduce Inbound Call Volumes

6,231

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17 Top Tips for Multichannel Customer Service

1,430

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Will Contact Centres Become a Thing of the Past?

2,462

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Will Messaging Apps Become the Next Mainstream Channel?

1,339

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14 Top Tips for Digital Customer Service

3,937

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Forecasting and Scheduling for Multichannel Contact Centres

712

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Should a Contact Centre Advisor Handle Calls, Emails and Chats?

2,651

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How is Average Handling Time (AHT) Distributed? It is Not How you Think!

10,429

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Multi channel call centre calculator showing email calls and web chat

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

23,857

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10 Contact Centre Technology Predictions for 2017

2,327

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13 Mistakes to Avoid… Multichannel

1,067

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Is Your Contact Centre Prepared for the Challenges of 2020?

3,259

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Respect Your Customer’s Choice of Channel

507

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