Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

We share a tried-and-tested method of delivering bad news to a customer. This approach was originally outlined in Custom..
Read more...
This article delves into the most popular contact centre technologies that are shaping the way companies connect with th..
Read more...
While tagging customer interactions might seem like a small part of your operations, it’s actually a vital component o..
Read more...
In our ‘What Contact Centres Are Doing Right Now’ 2022 survey report, sponsored by NICE, we asked 294 contact centre..
Read more...
This article outlines thirteen best practice tips to help agents deliver bad news in customer service...
Read more...
Chris Dealy at injixo looks at the difference between occupancy, utilization, and productivity. These familiar metrics a..
Read more...
Tadas Labudis at Playvox explains how customer chats are filled with insights into what your customers want and the prob..
Read more...
Tania asked our LinkedIn Community ‘Do you measure call centre agent satisfaction?’. 186 industry professionals resp..
Read more...
Paul Cooper argues that we need to get over this constant flow of bad news. Are you feeling “up” today, or “down..
Read more...
We asked 294 contact centre professionals ‘How Do You Capture Customer Feedback?’ This article is an extract from ou..
Read more...