The Leading Contact Centre Magazine

Articles about Popular

Celebrating 100 Years of the Erlang Formula!

405

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The Changing Face of Customer Service in 2018

728

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What’s in Store for the Customer Experience in 2018?

267

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Chatbots Will Cut Down Energy Supplier Call Waiting Times, says Aspect

116

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The Results of Our Biggest Ever Contact Centre Survey Are In!

540

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Five Reasons to Use Workforce Management for Forecasting

450

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RingCentral Extends Its Connect Platform

108

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The Future of Humans in Contact Centres

722

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Celebrating 10 Years of Contact – Rostrvm Solutions and Call Centre Helper

109

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Automation Will Work Alongside Contact Centre Agents – Not Replace Them

294

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Compare Multichannel Customer Contact With Your Industry Peers

159

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Customer Care in Any Language

174

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Using Customer Intelligence Technology to Shape the Customer Journey

170

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The Hidden Secret of the Super-Productive

266

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Sabio Acquires DatapointEurope

136

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New Plantronics Headset Makes Noise and Distraction a Thing of the Past

376

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How to Measure Schedule Efficiency in a Contact Centre

1,245

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Ten Top Tips for Improving Your Web Chat Service

936

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Erlang Calculator

Erlang C Calculator Excel – Including Shrinkage

412,594

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Are Your Call Centre Agents Going the Extra Mile?

436

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