Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Here are 5 tips to improve call centre sales conversion rates. Includes call centre sales techniques including some tip..
Read more...
This week we bring you another cheat sheet in the series of downloadable training materials on Effective Sales Question..
Read more...
While tagging customer interactions might seem like a small part of your operations, it’s actually a vital component o..
Read more...
Tadas Labudis at Playvox explains how customer chats are filled with insights into what your customers want and the prob..
Read more...
Albert Kató at VCC Live shares five contact centre metrics and discusses how each can provide great insights into outbo..
Read more...
In today’s competitive business world, keeping your sales team engaged and well trained on products and services, upda..
Read more...
8×8 has announced 8×8 Sales Assist for retailers. Combining components of 8×8 contact centre, 8×8 CP..
Read more...
Many contact centres are shifting their focus from service centres to service and sales. While the trend towards sales t..
Read more...
Bérengère Deleage of Diabolocom shares insights on how to increase your sales focus in the contact centre. At a time w..
Read more...
Our panel of experts discuss how customer service is becoming a key tool in the sales and marketing field. Proactive Cus..
Read more...
From “the ball is in our court” to “down to the wire,” sports metaphors have long been a part of..
Read more...
If you want to make sure that you don’t lose sales opportunities (and ultimately revenue), you’d better be prepa..
Read more...