Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Sensee
Next
RECENT
POPULAR
The Best De-Escalation Techniques
Majority of UK Businesses Still Ill-Equipped for a Hybrid Future
Technology to Make Managing a Contact Centre Easier
What Is the True Value of Agency?
How Will a Potential Recession Impact Flexible Working?
How to Build Flexible Schedules in the Contact Centre
Tools and Techniques to Boost Advisor Productivity
Sensée Is Featured on the CX Podcasts
Flexible Work to Be a UK Right From Day One
Sensée’s LiveDesk Available Through the G-Cloud 13 Government Framework
Contact Centre Predictions for 2023
Sensée and Bupa Homeworking Team Scoops Outsourcing Prize
The Key Steps to Customer Engagement Transformation
Do New Hybrid Work Policies Meet Requirements?
How to Avoid Employee Burnout
Sensée Achieves Disability Confident Level 2 Employer Standard
Building a Customer Experience Audit
Sensée Wins Creative Campaign Award
Why Is Omnichannel Customer Service Important?
Will Higher Energy Bills Have An Impact On Where We Work?
26 Best Practices for a Customer Service Knowledge Base
Corporate Culture Is More Than Just Time Spent At The Water Cooler
Will UK Housing and House Prices Adapt to a World of Remote Work?
How to Safely Lower Average Handling Time
Next
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
White Paper: How to Empower Your Agents and Elevate Customer Experience
Guide: Work From Home vs Return To Office
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?