Articles - Twitter Panel

123,183

What Does Good Customer Service Look Like?

1,773

Twitter Debate – Should all Agents Handle all Channels?

4,389

What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters

conversation

59,266

What Are the Best Words and Phrases for Building Rapport?

2,605

Speed up Complaint Handling in a Multi-Channel Contact Centre

4,276

What Is a Simple Way to Ensure Customer Loyalty?

negative-social-media

4,845

What is the Best Way to Handle a Complaint Through Social Media?

3,960

What is the Best Way to Improve First Contact Resolution?

7,440

The Best Ways to Use Social Media in the Contact Centre

6,325

How can the public image of call centres be improved?

10,768

The Best Ways to Handle a Customer Service Complaint on Twitter