The Leading Contact Centre Magazine

Articles about Twitter Panel

What Does Good Customer Service Look Like?

114,885

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Twitter Debate – Should all Agents Handle all Channels?

1,550

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What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters

3,952

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What Are the Best Words and Phrases for Building Rapport?

47,407

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,178

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What Is a Simple Way to Ensure Customer Loyalty?

3,740

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What is the Best Way to Handle a Complaint Through Social Media?

4,285

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What is the Best Way to Improve First Contact Resolution?

3,697

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The best ways to use social media in the contact centre

6,993

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How can the public image of call centres be improved?

6,037

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The best ways to handle a customer service complaint on Twitter

10,187

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