The Leading Contact Centre Magazine

Articles about Twitter Panel

What Does Good Customer Service Look Like?

116,425

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Twitter Debate – Should all Agents Handle all Channels?

1,575

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What Is The Best Way To Increase Agent Satisfaction? – In 140 Characters

3,996

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What Are the Best Words and Phrases for Building Rapport?

48,508

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,205

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What Is a Simple Way to Ensure Customer Loyalty?

3,792

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What is the Best Way to Handle a Complaint Through Social Media?

4,362

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What is the Best Way to Improve First Contact Resolution?

3,718

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The Best Ways to Use Social Media in the Contact Centre

7,034

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How can the public image of call centres be improved?

6,062

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The Best Ways to Handle a Customer Service Complaint on Twitter

10,276

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