The Leading Contact Centre Magazine

Articles about Warwick Analytics

Workforce Optimization: 17 Ways to Improve Your Contact Centre Forecasts

1,500

Read more...

White Paper: Uncovering Hidden Profit for Global Telco From Social Media Data

126

Read more...

cross hands

New Partnership for Warwick Analytics

185

Read more...

A photo of a graph with labels saying "cost" and "benefit"

22 Contact Centre Cost Saving Ideas

1,499

Read more...

Case Study: Global Manufacturer Reduces Contact Centre Costs

229

Read more...

White Paper: Agent Empowerment – Replacing CSat Pressures With AI

Read more...

Case Study: Contact Centre Improves Customer Satisfaction With AI

88

Read more...

A photo of a line of people all on their phones

Social Listening Technology – How to Hear What Your Customers Are Really Saying

Read more...

A photo of a plant growing within a pile of coins

Blackfinch Ventures Invests in AI-based Text Analytics Start-up

Read more...

Warwick Analytics Teams Up With S4RB for New AI Solution

56

Read more...

Warwick Analytics

59

Read more...

case study front cover

Case Study: Contact Centre Uses the Latest in AI to Improve Customer Outcomes, Set KPIs & Reduce Volume

Read more...