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Articles - Wisper
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The Biggest Problems Facing Contact Centres Today
The Benefits of Desktop Virtualization
A New Work Culture
Wisper Launches Its Indirect Sales Programme
A Checklist for Implementing… Performance Management Tools
18 Characteristics of Great Customer Service
19 Golden Rules for Call Monitoring
Overcoming the Challenges of Virtual Desktops
IT Costs in the Cloud Era
A Checklist for Implementing… Speech Analytics
18 Simple Ideas to Reduce Your Abandon Rate
20 Great Ways to Drive Down Customer Complaints
How to Manage a Successful Remote Work Reset
Case Study: Comdata Implements a New Virtual Desktop Solution
What Will Tomorrow’s Workstation Look Like?
How to Avoid Agent Burnout During COVID-19
The 5 Worst Enemies of Performance on Your Users’ Computers
Is It Time to Embrace Desktop as a Service?
Computer Equipment Rental: Advantages and Disadvantages
Wisper Acquires Avencall Xivo
5 Eco-Friendly Actions to Reduce Digital Pollution
30 Contact Centre Predictions for 2021
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Call & Contact Centre Expo US
Wed 24 Apr 2024
Manage Customer Care Quality in Financial Services – Webinar
Wed 24 Apr 2024
Latest Insights
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?