Have your say in the topics we cover in our webinar programme.
Maybe you’re looking to improve morale in the contact centre? Lower your attrition rates? Or perhaps you want more support with your contact centre metrics? We’re here to help you!
Let us know which topics you want us to cover in our webinar programme, so we can provide the information that is most relevant to you.
In return for your time, you will be entered into our free prize draw for a chance to win a bottle of champagne or box of chocolates. What are you waiting for?
Recorded Webinars
Need to keep up to date with all of the latest contact centre developments?
Why not view the replays for some of our webinars?
Webinar: Modernising the IVR
In this webinar, we give you everything from quick fixes to wide-scale changes that will take your IVR system to the next level.
Thursday 14th May at 2pm UK time
Webinar: Contact Centre Transformation Ideas
It’s time to move away from antiquated best practices and transform our contact centre into an operation that’s ahead of the game in terms of meeting business, customer and employee needs.
Our webinar will help you to do just that!
Thursday 21st May at 2pm UK time
Webinar: The Best Kept Secrets of WFM
We are back for a fourth year, with one of our most popular topics, as we help you to run the most efficient contact centre operation possible.
Thursday 4th June at 2pm UK time
Webinar: Contact Centre Morale
In this webinar, we show you what contact centres are doing to increase morale amongst their team – with everything from simple tips to sophisticated strategies to galvanize your workforce.
Thursday 11th June at 2pm UK time
Webinar: The New Ways to Exceed Customer Expectations
In this webinar, we will take a look at how we can make small improvements to how we manage our people, processes and technology to exceed customer expectations and create happy customers.
Thursday 18th June at 2pm UK time
For all the webinar recordings please visit the following page www.callcentrehelper.com/recorded-webinars
