Take Part in Our Webinar Survey Related Articles Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: Making Customer Journey Mapping Easier Recorded Webinar: Ways to Empower Contact Centre Advisors © christianchan - Adobe Stock - 238196862 277 Filed under - Archived Content, CallMiner, Five9, NICE, NICE CXone, Talkdesk Have your say in the topics we cover in our webinar programme. Maybe you’re looking to improve morale in the contact centre? Lower your attrition rates? Or perhaps you want more support with your contact centre metrics? We’re here to help you! Let us know which topics you want us to cover in our webinar programme, so we can provide the information that is most relevant to you. Click here to take part In return for your time, you will be entered into our free prize draw for a chance to win a bottle of champagne or box of chocolates. What are you waiting for? Click here to take part in the survey Recorded Webinars Need to keep up to date with all of the latest contact centre developments? Why not view the replays for some of our webinars? See what we’ve got in store… Webinar Recording – 5 Workforce Engagement Strategies You Need to Know This webinar shares actionable advice from our workforce engagement experts, so you can get the very best results out of your workforce. Click here for the recording Recorded Webinar: What’s Next for Customer Experience? This webinar shares what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers. Click here for the recording Webinar Recording: How to Properly Assess Agent Performance This webinar has actionable advice from our industry experts, so you can give your performance strategy a much-needed spring clean. Click here for the recording Webinar Replay: Treating Vulnerable Customers Fairly This webinar shares top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time. Click here for the recording Webinar Replay: Unlocking the Latest WFM Secrets This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimize your forecasting, scheduling, and intraday management. Click here for the recording For all the webinar recordings please visit the following page www.callcentrehelper.com/recorded-webinars Author: Rachael Trickey Published On: 20th Jul 2023 - Last modified: 1st Aug 2023 Read more about - Archived Content, CallMiner, Five9, NICE, NICE CXone, Talkdesk Recommended Articles Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: Making Customer Journey Mapping Easier Recorded Webinar: Ways to Empower Contact Centre Advisors Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre Webinar Replay: 5 Clever Ways to Improve Your Service Levels Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: Customer Success Stories 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter