Take Part In Our Survey and Benchmark Your Contact Centre


people sat down with survey signs

Every year, we run our survey “What contact centres are doing right now?”, enabling us to spot new industry trends and you to benchmark your contact centre.

This year is no different!

By filling in our survey, you will help us to put together an excellent report, which you will later receive exclusive early access to, so you can see how you are performing against other contact centres.

This survey will cover a number of different industry-related topics, giving us the greatest possible insight into the industry today.

In doing so, we ask questions such as:

  • What barriers stop you from running your dream contact centre?
  • What initiatives do you currently have in the contact centre?
  • What are the most important contact centre metrics?

So, if you’re interested in seeing how your contact centre compares to others in each of these areas and more, what are you waiting for?

Follow the link below and take part in our ten-minute survey!

Click here to take part in the survey

By taking part you will also be in with a chance of winning a special prize.

In fact, one of our lucky participants will walk away with an Apple Watch Series 4, GPS worth £400!

That lucky participant could be you! All you need to do is fill in our survey and help us to create an insightful report that provides key learnings to both yourself and your fellow industry professionals.

The survey will run until Friday 27th September 2019, with the results being published in November 2019.

Click here to take part in the survey

This year’s survey is sponsored by Diabolocom, eGain, NICE and Talkdesk.


Terms and Conditions

To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)

Once the survey is closed, the winner of the Apple Watch will be chosen at random. The winner will be notified by email. The prize will be non-exchangeable.

To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.

Published On: 27th Aug 2019 - Last modified: 2nd Sep 2019
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