Team Leader for a Week

Here’s an innovative idea. Allow each of your agents to become team leader for a week. You can do this in rotation so that everyone has a turn.

The experience will help everyone to understand the challenges of management, and should also help you to identify future team leaders and managers.

It will also shake things up a bit, and you will probably find that this improves performance and communication in your contact centre.

Published On: 26th Feb 2014 - Last modified: 11th Jul 2017
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