The Benefits of a Flexible Contact Centre – webinar


Recent events have forced many organisations to make rapid decisions to move their workforce to remote working. Whilst it may not have been pre-planned, some contact centres are realising that remote working has several benefits.

This webinar will discuss the benefits of a more flexible workforce and cover topics such as agent motivation, managing performance levels and ensuring the security of your customer’s data. The webinar will also talk about the challenges of remote working and how technology can help, ensuring that your employees are engaged, happy and productive with a chance for Q&A at the end.

Date: 9th April
Time: 2:00 – 2:30pm BST

Topics we’ll cover include:

  • The benefits of a more flexible workforce
  • Motivating and engaging your remote agents
  • Driving and managing performance for remote teams
  • Maintaining Security and PCI Compliance

We hope you can make the webinar, however if you register, you’ll be able to watch back at any time.

Published On: 26th Mar 2020 - Last modified: 15th Apr 2020
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