The COST-of-Living for Vulnerable Customers: Webinar Filed under - Archived Content, CallMiner Date / Time: September 8th at 2pm (BST) Millions of people in the UK are becoming unable to cope with the rising cost of living. Inflation is at a high and many are faced with difficult financial decisions. Businesses that were already struggling to deal with global supply and staffing shortages are now faced with the highest level of customer service complaints on record. With 4 of 5 call centre agents reporting that their job is taking a toll on their mental wellbeing and 3 in 4 adults reported worrying about the cost-of-living crisis – how are organisations stepping in to help their employees and customers cope with these struggles? Join Frank Sherlock of CallMiner, Steven Henderson of PRA Group, Matt Rogers and Charlotte Chipping of Vanquis Bank and Laura Harvey of Davies Group as they share how their organisations are proactively leveraging data and technology to understand the impact the cost of living crisis is having across their businesses, and in turn, the strategies they are using to turn that intelligence into better outcomes for their employees and customers. In this Webinar you’ll learn: Ways to identify and manage customer and employee vulnerabilityHow conversation analytics can identify emerging trendsBest practices for empowering employees with the right tools to provide the best outcomes Register Here Author: Rachael Trickey Published On: 19th Aug 2022 - Last modified: 12th Sep 2022 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter