About the Event
THE DATE: Wednesday, September 5, 2018 at 2:00 PM
Join us for our second Applied Customer Experience webinar. This time we’re talking about ‘the emotion in customer experience’.
We’ll be joined by Adrian Swinscoe, author of How to Wow! and Nicola Langley, Customer Experience lead at Volvo, plus Kanchan Gurung, a final-year psychology student who has been focused on emotion at the University of Reading.
- What is emotion?
- Why emotion matters
- How emotion influences employees and customer experiences
- How CX roles can help businesses recognise the power of positive emotion
Register today and you’ll be sent a reminder before the webinar starts. Should you miss the live session, we’ll send you a recording.
THE ORGANISERS: Pearson College London
Date and Time
Wednesday 5th September 2018