The Five Coins Method


Here is a great technique to create more positivity in the contact centre.

Get your all your managers and team leaders to start with 5 coins in their left pocket. It doesn’t have to be coins; it could be marbles, buttons or beads.

Every time they say a positive comment to someone in their team, they move a coin from their left pocket to their right pocket.

You’d be amazed at how quickly the positivity spreads around the floor.

Published On: 30th Apr 2014 - Last modified: 10th Jul 2017
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