Wed, Feb. 2, 2022 at 10 a.m. PST | 1 p.m. EST | 6 p.m. GMT
Join CX leaders from Tuft & Needle, Serta Simmons Bedding, Vivino, and Talkdesk for a lively exploration of what retailers should do in 2022 to prepare for the future of customer service. Amber Scott, Jeff Gorham, Christopher McShane, and Shannon Colquhoun will dive into:
- Investments: What investments retailers are making in CX technology in 2022.
- Trends: Emerging trends across service engagement channels.
- Expectations: How CX professionals are handling expectations for personalized service.
- AI and Automation: The ways AI will play a role in both complementing and enabling retailers to better meet customer needs.