How does the customer call the agent?
Speaker: Caroline Clemens, Senior Voice User Interface Designer at Deutsche Telekom
Date & Time:- 2pm UK Time
Deutsche Telekom became the first German company to adopt voice biometrics in its contact centres. Now, the company’s customers can simply speak to be authenticated, without having to remember a 10-digit customer number.
Join this 30min webinar to hear from Deutsche Telekom and learn how they deployed voice biometrics and had 200,000 voiceprints created in 5 months with a customer satisfaction rate of 75%.