The Magic IT Behind the Service Hotline – webinar


How does the customer call the agent?

Speaker: Caroline Clemens, Senior Voice User Interface Designer at Deutsche Telekom

Date & Time:- 2pm UK Time

Deutsche Telekom became the first German company to adopt voice biometrics in its contact centres. Now, the company’s customers can simply speak to be authenticated, without having to remember a 10-digit customer number.

Join this 30min webinar to hear from Deutsche Telekom and learn how they deployed voice biometrics and had 200,000 voiceprints created in 5 months with a customer satisfaction rate of 75%.

Published On: 12th Jun 2020 - Last modified: 3rd Jul 2020
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