The Next Big Thing in AI



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Filed under - Archived Content,

Thursday, August 12th – 11:00 am CEST

Gain insight into the future of AI in the contact center and how it can help you reimagine customer experience.

Incorporating practical AI into the contact center is key to adapting to elevated customer expectations in today’s environment. Practical AI can transform the efficiency and effectiveness of the contact center and result in increased customer loyalty and satisfaction. Additionally, understanding the future of AI can help decision makers to successfully integrate AI in their contact centers today.

Join Dan Miller, lead analyst & founder at Opus Research, and Jonathan Rosenberg, CTO and head of AI at Five9, as they discuss the next big thing in AI and how you can realize real results to positively impact both the customer and agent experience.

Check out this webinar to learn:

  • What is practical AI exactly, and what should you be focused on in order to achieve a successful AI deployment?
  • What the future of AI looks like in the context of the contact center.
  • How to utilize the current AI landscape to prepare for moving forward.
  • How AI-powered solutions improve CX by complementing your agent teams.

Published On: 22nd Jul 2021 - Last modified: 13th Aug 2021
Read more about - Archived Content,


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