The Next Step in Intelligent Support: KM + CRM – Webinar

THE DATE: Wednesday 14th October 2015 – 11:00AM PT / 2:00PM ET


THE DESCRIPTION: Knowledge management (KM) is all about providing answers quickly and efficiently. Whether it’s handling customer inquiries over the Web or providing contextual guided advice for contact center agents, there is no doubt KM solutions can significantly benefit CRM initiatives.

Join Verint, Transversal, and RightAnswers in this interactive webinar and learn how to:

  • Measure the effectiveness of knowledge in your CRM system.
  • Leverage process, data, and knowledge to deliver consistent and efficient service.
  • Deflect more inquiries with more modern self-service solutions.
  • Increase staff productivity with integrated cognitive solutions.
  • Improve customer engagement using advanced technology.
  • Motivate agents to create more effective knowledge for customer service.

THE WEBLINK: Click here to register

Published On: 21st Sep 2015 - Last modified: 2nd Mar 2016
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