The Leading Contact Centre Magazine

There’s gold in ‘them there’ call recordings

There are golden nuggets of information in your call recordings. You need to ensure that you listen to call recordings regularly as they are a great way of pinpointing customer service problems and highlighting the ‘moments of truth’.

Make sure that your leadership team regularly listen to recordings as well.

Published On: 14th May 2013 - Last modified: 13th Jul 2017
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