The remaining webinars in our 2017 series are now open for registration.
Webinar: 10 Easy Ways to Improve Customer Satisfaction
In this webinar we will be looking at 10 simple and straightforward ways to improve Customer Satisfaction.
Some of these you should be able to deploy and see results within two weeks.
Tuesday 28th November at 1pm UK time
Webinar: Knowledge Management and the Contact Centre
Knowledge doesn’t simply come from books. Technology can also be empowering, giving contact centre managers the opportunity to gather a variety of information.
In this webinar, we will discuss how the contact centre can work more effectively with the introduction of a knowledge management system.
Thursday 30th November 2017 at 1pm UK time
These are interactive webinars, so you will also have the opportunity to share tips and ask questions to the panel and other attendees. We also run an interactive chat room during the webinars.