THE DATE: 14th December 2017 at 1:00PM GMT
THE LOCATION: Online
THE DESCRIPTION: The best way to deliver exceptional customer experiences every time is to really listen to what your customers are saying when they interact with you. They are calling, texting, emailing for a reason.
With analytics, you not only learn what each customer is saying, you also get trends insights that can help you better understand what you need to do to deliver excellent customer experiences with less time, effort and friction.
In this webinar you will learn how speech analytics can
- Analyse 100% of interactions and customer sentiment
- Score agent performance based on your CX criteria
- Provide trends analysis for better coaching and training
- Uncover root-cause, and
- Improve first call resolution
Traditional quality monitoring is inefficient and has little effectiveness as it is based on a small random sampling of call recordings. Aspect/CallMiner Engagement Analytics monitors 100% of customer interaction to provide critical insight on the issues that are driving calls, areas that need improvement and the sales techniques that are most successful.
- Frank Sherlock, CallMiner
- Richard Gregory, Aspect Software
THE ORGANISERS: CallMiner and Aspect Software