Is call centre attrition being driven by high fuel prices and a lack of car parking places?
While the price of petrol has started to fall back over the last couple of weeks, travel costs could become a major issue for many contact centres. According to the recent Sabio/YouGov survey over a quarter of call centre workers who drive to work spend one hour a day or longer on their commute.
According to my rough calculations the average salary for an inbound call centre agent is £15,458 which amounts to just £6.33 per hour after tax and deductions. A typical car could use around £5 of petrol in an hour.
This means that for many people their first hour’s salary is spent just repaying the cost of the petrol to get to work.
And it does not stop there. We know from most of our site visits that car parking spaces at city centre or out-of-town call centres are often difficult to find.
So how long before we find that one factor in agent attrition is just getting to work?
What do you think?
Do you spend a small fortune getting to work? Do you find a lack of parking spaces a problem? Or maybe you have solved the problem by taking the bus, or walking to work?
Leave your comments in an email to Call Centre Helper