Turn training into a Development Programme

A great way to improve training in your contact centre is to turn it into a Development Programme. You could start by identifying 10 different levels of training that people have to achieve.

To incentivise the training, you could then put in a different pay scale for each of the grades, or give out a bonus when a certain level has been achieved. You could also make it rather like an end-of-school exam, and have “graduation ceremonies” when people pass a certain level.

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Published On: 15th Jan 2014 - Last modified: 11th Jul 2017
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