Tweak your IVR – Small changes can make a big difference


It’s a good time to tweak your IVR and on-hold messages.  You will probably find that small changes could make a big difference.

For example, instead of saying “For sales press 1” try “For sales press 1 NOW”.

You should also make sure that your messages are in spoken rather than written language.

You should also use short words – like ‘buy’ instead of ‘purchase’.

Published On: 17th Jun 2014 - Last modified: 1st Jun 2017
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