About the Event
20th April – 2 p.m. BST | 9 a.m. ET
Connecting the dots of all the experiences your customers have with your brand across all interaction channels can significantly improve customer service and experience. Analysing these interactions can help inform changes in your business processes and policies, reducing the effort and friction required to do business with your company.
Join CallMiner’s Brian LaRoche and Nick Rowe to learn how omnichannel text and audio customer touchpoints can be linked and analysed across a variety of dimensions to quantify customer experience, agent quality and other KPIs.
- Why omnichannel provides the ideal customer experience
- How to eliminate communication channel boundaries
- Best practices for omnichannel customer engagement
- How to gain a holistic view of the customer experience across channels
Date and Time
Tuesday 20th April 2021