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Kevin McMahon takes us through the 8 key features that should be on your unified communications checklist in 2019.  Uni..
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NICE has announced the winners of its CX Excellence Awards 2020. Winning organizations were honoured for leveraging inno..
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Date: 22 May to 23 May 2024 Location: Manchester Central Register Now Unified Communications EXPO Manchester (UCX), is t..
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Vonage have announced the integration of Vonage Contact Center (VCC) and Vonage Business Communications (VBC) unified co..
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How can unified communications improve the contact centre? We asked our panel for their opinions. Unified communications..
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Unified communications (UC) is currently one of the most hyped subjects in the contact centre space, and if you believe ..
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Andy Rawll at 8×8 explains that as the number of communication channels massively expands, so does the pressure on ..
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Tony Dolan of Connect Managed shares five key benefits of unified communications, both to the contact centre and the wid..
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An increasing number of IT departments are looking to consolidate their communications services – for simplicity, cost..
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NICE has announced that it has been recognized as a MetriStar Top Provider in the Contact Centre Platform category from ..
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We are kicking off our regular technology column by looking at the key features that you should consider when looking at..
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What Is UCaaS? UCaaS stands for Unified Communications as a Service. UCaaS consolidates a company’s enterprise com..
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RingCentral have announced that PTS Consulting, a technology consulting and project management business, is powering wo..
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Vonage discuss how you can improve contact centre customer satisfaction (CSAT) with unified communications. Today’..
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Contact centres and unified communications systems have traditionally worked as two independent systems; however, the pu..
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