Upcoming Call Centre Helper Webinars


Register your place now for one of our upcoming Call Centre Helper webinars

Join us over the course of two days as we look at six hot topics in the contact centre.

We present a new and exciting format, which is webinar based and allows you to attend the free conference without having to leave your desk.

Our industry experts will provide you with their specialist guidance.

Online Conference: Improving Quality in Live Chat and Email

In this webinar we look at how we can improve quality in digital channels.

Tuesday 13th March 2018 @ 10:30am UK time.

Online Conference: The Secrets of WFM

In this webinar we share the secrets of workforce management – how to improve forecasting, scheduling and resource planning.

Tuesday 13th March 2018 @ 13:00pm UK time.

Online Conference: How to Turn Around a Poor Emotive Customer Experience

In this webinar we look at how to turn around a poor customer experience and improve the level of service that we provide to our customers.

Tuesday 13th March 2018 @ 15:00pm UK time.

Online Conference: How to Develop Active Listening in the Contact Centre

In this webinar we look at how to develop active listening in the contact centre.

Wednesday 14th March 2018 @ 10:30am UK time.

Online Conference: Developing Effective Internal Communications in the Contact Centre

In this webinar we look at the best ways to get the messages out, turbo-charge your internal communications and develop a two way-dialogue with your staff.

Wednesday 14th March 2018 @ 13:00pm UK time.

Online Conference: 7 Strategies to Improve Staff Retention

In this webinar we share proven strategies to reduce employee attrition and increase employee retention.

Wednesday 14th March 2018 @ 15:00pm UK time.


Webinar: How to Boost Agent Productivity and Contact Centre Efficiency

In this webinar we look at ways that you can boost agent productivity and contact centre efficiency.

Thursday 22nd March 2018 @ 13:00pm UK time.

Our 200th Webinar: How to Be World Class at Customer Service

In this, our 200th webinar, we look at how to create a world-class customer service organisation.

Thursday 19th April 2018 @ 13:00pm UK time.

Published On: 5th Mar 2018 - Last modified: 21st Feb 2019
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