Upcoming Webinar Series

A cartoon of a man pointing to a blank screen, with people watching

Webinar: How Real-Time Coaching Improves Agent Effectiveness

In this webinar, we discuss innovative ways of training agents to unlock this potential and improve customer happiness, with a specific focus of coaching in real time.

Thursday 9th May 2019 at 14:00pm UK time

Register Now!

Webinar: How to Give the Wow Factor on Email & Live Chat

In the webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.

Thursday 23rd May 2019 at 14:00pm UK time

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A West UC webinar on 5 great ways to channel shift customers from phone to digitalWebinar: Five Great Ways to Channel Shift Customers From Phone to Digital

In this webinar, we’ll provide you with expert techniques for how to move customers from the phone channel to digital channels, such as live chat, without harming their overall experience.

Tuesday 4th Jun 2019 at 14:00pm UK time

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A newvoicemedia webinar on the key to better conversations with customersWebinar: The Key to Better Conversations With Customers

In this webinar, we’ll present a number of both short-term and long-term strategies that will support your advisors in creating positive and memorable interactions with customers.

Thursday 6th Jun 2019 at 14:00pm UK time

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A NICE incontact webinar on Self-Service strategies for your contact centreWebinar: Self-Service Strategies for Your Contact Centre

In this webinar, we will provide you with a range ideas that will help you to maximise the value of your self-service and reduce workload in the contact centre.

Thursday 13th Jun 2019 at 14:00pm UK time

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A Genesys webinar on the new rules for customer experienceWebinar: The New Rules for Customer Experience

In this webinar, we will keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences.

Thursday 20th Jun 2019 at 14:00pm UK time

Register Now!

These are interactive webinars, so you will also have the opportunity to share tips and ask questions to the panel and other attendees. We also run an interactive chat room during the webinars.

For all the webinar recordings please visit the following page www.callcentrehelper.com/recorded-webinars

Published On: 3rd May 2019 - Last modified: 7th May 2019
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