Webinar: How Real-Time Coaching Improves Agent Effectiveness
In this webinar, we discuss innovative ways of training agents to unlock this potential and improve customer happiness, with a specific focus of coaching in real time.
Thursday 9th May 2019 at 14:00pm UK time
Webinar: How to Give the Wow Factor on Email & Live Chat
In the webinar, we will provide you with everything from quick tips to innovative strategies that will help you to put a smile on the face of your customers using the email and live chat channels.
Thursday 23rd May 2019 at 14:00pm UK time
Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital
In this webinar, we’ll provide you with expert techniques for how to move customers from the phone channel to digital channels, such as live chat, without harming their overall experience.
Tuesday 4th Jun 2019 at 14:00pm UK time
Webinar: The Key to Better Conversations With Customers
In this webinar, we’ll present a number of both short-term and long-term strategies that will support your advisors in creating positive and memorable interactions with customers.
Thursday 6th Jun 2019 at 14:00pm UK time
Webinar: Self-Service Strategies for Your Contact Centre
In this webinar, we will provide you with a range ideas that will help you to maximise the value of your self-service and reduce workload in the contact centre.
Thursday 13th Jun 2019 at 14:00pm UK time
Webinar: The New Rules for Customer Experience
In this webinar, we will keep you up to date with all the latest strategies for improving customer journeys, highlighting the growing importance of the contact centre in creating the best possible experiences.
Thursday 20th Jun 2019 at 14:00pm UK time
These are interactive webinars, so you will also have the opportunity to share tips and ask questions to the panel and other attendees. We also run an interactive chat room during the webinars.
For all the webinar recordings please visit the following page www.callcentrehelper.com/recorded-webinars