Recorded Webinar: How to Personalize Customer Interactions

Contact centers have often offered a 'one size fits all' approach to customers. But a growing number are now personalizing the customer experience. Join us for this webinar to find out how. Thursday 25th June 2015 @ 4.00pm UK time & 11:00am US time

Panellists • Martin Hill-Wilson - Brainfood Extra • Bethany Ayers - NewVoiceMedia • Jonty Pearce – Call Centre Helper

Topics discussed • The best ways to personalize interactions • Personality profiles • Routing based on CLI • Appropriate use of Customer names • Building rapport • 360 degree view of the Customer • Using different telephone numbers • Looking after high value Customers • Top tips from the audience

Sponsored by NewVoiceMedia. This webinar is held at: • 4pm UK time • 5pm in Paris • 5pm in South Africa • 11am in New York

Topics Discussed

The best ways to personalize interactions

Personality profiles

Routing based on CLI

Appropriate use of Customer names

Building rapport

360 degree view of the Customer

Using different telephone numbers

Looking after high value Customers

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Vonage