Panellists • Martin Hill-Wilson - Brainfood Extra • Bethany Ayers - NewVoiceMedia • Jonty Pearce – Call Centre Helper
Topics discussed • The best ways to personalize interactions • Personality profiles • Routing based on CLI • Appropriate use of Customer names • Building rapport • 360 degree view of the Customer • Using different telephone numbers • Looking after high value Customers • Top tips from the audience
Sponsored by NewVoiceMedia. This webinar is held at: • 4pm UK time • 5pm in Paris • 5pm in South Africa • 11am in New York
Topics Discussed
Panellists

Martin Hill-Wilson
Brain Food Extra

Bethany Ayers
NewVoiceMedia

Jonty Pearce
Call Centre Helper

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