Use Your Wallboards for Good (Not Evil)

Here is an idea to help create a happier contact centre environment.

The use of wallboards in the contact centre is one of the most controversial topics in the industry – with some managers using them to share the latest Average Handling Time (AHT) targets, while others use them only to celebrate their agents’ achievements.

Whatever your standpoint, the end-goal should be the same… Your wallboards should help to create a happier, better-informed workforce – not terrify your agents into early retirement!

Not sure what impact your wallboards are having? Ask your agents!

Published On: 16th Feb 2016 - Last modified: 1st Jun 2017
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