VCC Live is a worldwide Cloud-based Contact Center software provider, offering telecommunications services and solutions to companies aiming to excel their customer experience.
Contact Name: Attila Szűcs
Tel No: +36 30 219 4762
Contact Email: firstname.lastname@example.org
VCC Live is a worldwide Cloud-based Contact Center software provider, offering telecommunications services and solutions to companies aiming to excel their customer experience. Its advanced and highly customizable features (IVR, ACD, predictive dialer, skills-based routing, ticketing system, customizable script editor, call recording and others) allow teams to easily manage customer requests from one single platform.
The software supports omnichannel communications on several channels: Phone, Email, SMS, Webchat, Social media and Video ID, enabling companies to connect with their customers through the channels they prefer. VCC Live is easy to integrate with several business tools, such as SAP, Salesforce, Zapier and others. Its CRM integrations and real-time monitoring tools allow supervisors and agents to see, track and analyze customers’ journey while getting detailed information about teams’ performance.
Its unique feature, VCC Live Pay allows agents to initiate credit or debit card payments during a phone call, speeding up debt collection and telesales operations. With the Optichannel Debt Collector, companies can segment debtors’ database according to predetermined factors and customize personalized strategies to reach each profile of debtors in the most efficient way.
VCC Live holds PCI DSS, ISO27001 and ISO22301 certificates – some of the strictest data privacy certifications in the world.
Twitter Handle: @vcc_live_brand
LinkedIn Company Page: https://www.linkedin.com/company/vcc-live
Facebook Page: https://www.facebook.com/vcc.live/
Address: Centerville Road, Suite 400, Wilmington, 19808
- Call Centre Software
- Contact Centre Solutions
- Multi-channel communications
- PCI Compliance
- Predictive Dialer