Frost & Sullivan Award Highlights Company’s Enterprise Actionable Intelligence Vision.
Verint Systems Inc. have announced that global growth consulting firm, Frost & Sullivan, has named Verint the recipient of its 2006 Market Penetration Leadership Award for Quality Monitoring. Frost & Sullivan recognized Verint’s root cause analytics solutions as a cornerstone of its success in this market.
The Frost & Sullivan Award for Market Penetration Leadership is presented each year to the company that has demonstrated strategic excellence in product innovation, marketing, and sales strategies. Said lead Frost and Sullivan analyst Seema Lall, “The past couple of years have been outstanding years for Verint during which they continually demonstrated leadership in product innovation, customer acquisition and market expansion.” Lall continued, “Verint has been a pioneer in the analytics space and its root cause analytics solutions and approach are delivering strong value to their enterprise customer base.”
Verint’s ULTRA™ suite goes beyond traditional performance management and workforce optimization tools, enabling businesses to understand not only what is happening in their operations, but to also identify the underlying causes. ULTRA provides actionable intelligence on such critical issues as why agents are underperforming, why customers are dissatisfied or why enterprise processes are ineffective. Armed with this intelligence, ULTRA enables managers to take action to improve workforce performance, enhance the effectiveness of up-sell and cross sell initiatives and reduce customer defection and churn.
“We are pleased that our ULTRA solution has been recognized for the innovation and business value that it delivers to our global customers,” said Dan Bodner, President and CEO of Verint Systems. “ULTRA delivers actionable intelligence that enables decision makers to focus on enhancing the performance and processes that will have the greatest impact on their business.”