WEBVTT

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What I'm really keen is for people to be

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up to date and know what they're doing

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and feel cared for by an organization. So,

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are you too busy handling day-to-day

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issues that you and the company have

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neglected your personal development? When

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was the last time you went not

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necessarily on a training course, which

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can sometimes be just like a sheep dip,

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but on other things? On going to a

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competitor? On going out in the

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marketplace? On learning new skills? On

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looking around the company doing other

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things like that? But, you are very

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important to this company, that's why

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they hired you and sometimes you can

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look back and it's been three four years

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since someone has actually done

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something for you. So be a little selfish

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get out there and say it's time I had

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something that developed my personal

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side, which could lend of course lead to

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other things including

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promotion. Are you personally totally

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up-to-date with the latest trends in the

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marketplace? Do you know what people are

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talking about when they talk about web

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chat and web RTC. I'm sure all of our

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audience today do, but what about

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everybody else in the organization? Do

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some of those contact centers out there

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really know how old-fashioned they are

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when all they're really doing perhaps is

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just having fun? Do you need more

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training to achieve your and your

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people's career goals?

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Now you don't presume most people don't

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want to stay where they are the rest of

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their lives, but even if you did the

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answer must be to broaden the experience

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to get more interesting things done and

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that all comes from a combination of

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development and education and all of

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those sorts of things or even

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getting involved in training developing

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people yourself, if you've got that

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particular side of your personality. So,

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self and staff development I think is

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incredibly important.