COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Want senior management buy-in?

Put a number of phone calls onto a CD and ask the director to listen to it on their way home.  This is a great way to highlight customer issues.  For security reasons you will need to blank out sensitive information.

Published On: 16th Jul 2012 - Last modified: 17th Jul 2017
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