Webinar 1: Getting Started with Quality Management


Time: 1PM, ET | Date: July 16, 2020

As the world around us continues to evolve, one thing has stayed the same. Customers continue to expect an exceptional experience every time they interact with an organization. This makes it more important than ever for organizations of all sizes to have solutions in place that can record and analyze all customer interactions so agents and process can be adjusted to meet rising expectations.

Join our webinar series where our experts will dive into how your organization can get started with a quality management solution and see it in action.

Discover how a quality management solution can elevate your customer experience while meeting customer expectations. Our QM experts will cover how your organization can get started with quality management to help navigate and thrive with quality management in today’s new challenges.

Can’t attend? Register anyway! A link to the recording will be emailed to all registrants within two business days of the live webinar.

Presenters

  • Marissa Nichols, Director of Portfolio Market Strategy, Verint – With more than 10 years of experience in strategic growth and digital transformation consulting, Marissa understands the challenges facing organizations as they strive to elevate the customer experience, while balancing operational efficiency.
  • Lisa Elbe, Solution Consultant, Verint – Lisa has over twenty-five years of contact center experience. She found her passion for implementing and managing WFM teams before joining Verint Monet five years ago as an Implementation Manager before moving to the Solutions Consultant role.

Published On: 9th Jul 2020 - Last modified: 17th Jul 2020
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