Webinar Recording: 10 Predictions for 2017

In this webinar, we look at what is likely to happen in 2017 and beyond. In this webinar, our experts looked into the future and making their predictions.

Topics Discussed

• What is likely to happen to contact centres
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z

• What will be the channel mix in the future?
• The possible changes in the use of metrics
• Motivating and inspiring a future workforce
• The latest innovations in technology
• Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Vonage