Webinar Recording – 10 Predictions for 2017

In this webinar, we looked at what is likely to happen in 2017 and beyond. Our expert panellists looked into the future and made their predictions.

Click here to view the replay


  • Introductions – Jonty Pearce, Call Centre Helper
  • Martin Hill-Wilson, Brainfood Extra and Tim Pickard, NewVoiceMedia

Click here to view the slides

Topics to be discussed

  • What is likely to happen to contact centres?
  • Predictions for the future
  • The growth of webchat
  • Generation Y, the Millennial Generation and Generation Z
  • What will be the channel mix in the future?
  • Possible changes in the use of metrics
  • Motivating and inspiring a future workforce
  • The latest innovations in technology
  • Top tips from the audience
  • Winning Tip – “Don’t just gather customer feedback, respond to customers and tell them how you’ve used their feedback to further improve service” Thanks to Caroline8.

Original Webinar date: Wednesday 11th January 2017

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

Click here to view the replay.

Get the latest exciting news and article straight to your inbox