Topics Discussed
- What is likely to happen to contact centres
- Predictions for the future
- The growth of webchat
- Generation Y, the Millennial Generation and Generation Z
- What will be the channel mix in the future?
- The possible changes in the use of metrics
- Motivating and inspiring a future workforce
- The latest innovations in technology
- Top tips from the audience
Panellists

Martin Hill-Wilson
Brainfood Extra

Tim Pickard
NewVoiceMedia

Jonty Pearce
Call Centre Helper
