Webinar Recording: 10 Predictions for 2017


  • Introductions – Jonty Pearce, Call Centre Helper
  • Martin Hill-Wilson, Brainfood Extra and Tim Pickard, NewVoiceMedia
Webinar Slides: 10 Predictions for 2017 by Martin Hill-Wilson and Tim Pickard,

Click here to view the slides

Topics to be discussed

  • What is likely to happen to contact centres?
  • Predictions for the future
  • The growth of webchat
  • Generation Y, the Millennial Generation and Generation Z
  • What will be the channel mix in the future?
  • Possible changes in the use of metrics
  • Motivating and inspiring a future workforce
  • The latest innovations in technology
  • Top tips from the audience
  • Winning Tip – “Don’t just gather customer feedback, respond to customers and tell them how you’ve used their feedback to further improve service” Thanks to Caroline8.

Original Webinar date: Wednesday 11th January 2017

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