Webinar Recording – 10 Predictions for 2017

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Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Martin Hill-Wilson, Brainfood Extra and Tim Pickard, NewVoiceMedia

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Topics to be discussed

• What is likely to happen to contact centres?
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z
• What will be the channel mix in the future?
• Possible changes in the use of metrics
• Motivating and inspiring a future workforce
• The latest innovations in technology
• Top tips from the audience
• Winning Tip – “Don’t just gather customer feedback, respond to customers and tell them how you’ve used their feedback to further improve service” Thanks to Caroline8.

This webinar was brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

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