Webinar Recording: 10 Predictions for 2017

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Martin Hill-Wilson, Brainfood Extra and Tim Pickard, NewVoiceMedia

Click here to view the slides

Topics to be discussed

• What is likely to happen to contact centres?
• Predictions for the future
• The growth of webchat
• Generation Y, the Millennial Generation and Generation Z
• What will be the channel mix in the future?
• Possible changes in the use of metrics
• Motivating and inspiring a future workforce
• The latest innovations in technology
• Top tips from the audience
• Winning Tip – “Don’t just gather customer feedback, respond to customers and tell them how you’ve used their feedback to further improve service” Thanks to Caroline8.

Original Webinar date: Wednesday 11th January 2017