Recorded Webinar: How to Create and Maintain a Positive Culture


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In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done.

In this webinar we looked at how we can create a positive culture in the Contact Centre.

Agenda

  • Introductions – Charlie Mitchell, Call Centre Helper
  • Caroline Cooper, Naturally Loyal
Webinar slides: How to create and maintain a positive-culture by Caroline Cooper.pdf

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  • Mike Murphy, Genesys
Webinar slides: How to create and maintain a positive-culture by Mike Murphy

Click here to view the slides

Topics to be discussed

  • Creating a positive culture
  • Getting the basics right
  • Removing demotivators
  • The role of coaching
  • Ensuring that team leaders spend time coaching
  • Positive feedback
  • Fixing broken processes
  • Improving morale
  • Avoiding motivation by chocolate
  • Creating a fun environment
  • Winning tip – “#tip – Vary leadership style depending on the individual.
    With a team of 10, you may need 10 slightly or very different styles.
    Consider personality type and learning style.” thanks to Neil8

Original Webinar date: February 2019


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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys.

Click here to view the replay.



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