Webinar: How to Create and Maintain a Positive Culture


Webinar Image

Webinar Date - Thursday 14th February 2019 at 14:00pm UK time

Click here to register

In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done.

In this webinar we look at how we can create a positive culture in the Contact Centre.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Guest speaker- Headshot
Guest speaker
to be confirmed
Mike Murphy- Headshot
Mike Murphy
Genesys
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

Topics to be discussed

  • Creating a positive culture
  • Getting the basics right
  • Removing demotivators
  • The role of coaching
  • Ensuring that team leaders spend time coaching
  • Positive feedback
  • Fixing broken processes
  • Improving morale
  • Avoiding motivation by chocolate
  • Creating a fun environment
  • Top tips from the audience
company logo
This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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