Webinar: How Your Contact Centre Can Support Vulnerable Customers

Date: Thursday 17th November
Time: 11am – 11.45am (GMT)

Register here

With the number of vulnerable customers set to rise as the cost-of-living crisis impacts people’s finances and mental health, many companies are unprepared to deliver the specific support vulnerable customers now need.

According to the Financial Conduct Authority (FCA), 27.7 million adults in the UK currently fall under the definition of a vulnerable customer. With this number increasing, what can businesses do to meet customers’ needs?

Join MaxContact’s Sean McIver alongside Helen Lord, CEO of the Vulnerability Registration Service, and Sandra Thompson, Founder of the EI Evolution, as we discuss how contact centres can support vulnerable customers during the cost-of-living crisis and beyond.

What you’ll get from attending:

• Access to advice from industry experts.
• Actionable tips to improve the level of support you offer vulnerable customers.
• Access to research that shares what vulnerable customers think of customer support they’ve received and what they really want from a business’s customer service.
• How to train your staff in supporting vulnerable customers effectively, whilst protecting their own mental wellbeing.
• Live Q&A – ask our panellists anything.

The webinar is taking place on Thurs 17th November @ 11am (GMT). If you can’t make it on the day, we’ll be sharing out the recording afterwards, so make sure you’re registered here to watch live or on-demand.