THE DATE: Friday, 20 April 2012
THE DETAILS: In a world where customer choice has never been greater, building loyalty to your brand and customer service that gets talked about – in the right way – has never been more important.
Now that cloud-based interaction services are a reality and easily provisioned, organisations can change focus and concentrate on evolving their customer engagement strategies. This provides an opportunity to innovate by moving beyond siloed planning and thus provide a more consistent and improved customer experience.
This webinar will provide useful ideas and strategies to rethink how you can make this happen in your own organisation and start to develop a ‘one agenda’ philosophy across Sales, Marketing and Customer Service teams by sharing a common approach to interaction and customer data.
THE ORGANISERS: NewVoiceMedia