Half of Contact Centres Now use Cloud-Based Business Applications


Do-you-currently-use-any-cloud-based-business-applications

Poll 1 – Do you currently use any cloud-based business applications? – answers

According to our poll, 50% of contact centres are now using cloud-based contact centre applications.

In fact, this figure could be even greater, as 15% of respondents to our poll were not sure if their contact centre did so or not.

Source: Call Centre Helper website poll before the webinar   Sample size – 128    Date: November 2011

Poll 2: When are you planning on moving your contact centre to the cloud?

When-are-you-planning-on-moving-your-contact-centre-to-the-cloud

Source: Call Centre Helper website poll before the webinar   Sample size – 128    Date: November 2011

Webinar poll 1 : How reliable do you think that hosted contact centres are?

How-reliable-do-you-think-that-hosted-contact-centres-are

Source: Call Centre Helper webinar poll   Sample size – 59    Date: November 2011

Click here for Webinar: 20 reasons to host your contact centre in the cloud

Published On: 1st Nov 2011 - Last modified: 18th Sep 2019
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