Half of Contact Centres Now use Cloud-Based Business Applications

Poll 1 – Do you currently use any cloud-based business applications? – answers

According to our poll, 50% of contact centres are now using cloud-based contact centre applications.

In fact, this figure could be even greater, as 15% of respondents to our poll were not sure if their contact centre did so or not.

Source: Call Centre Helper website poll before the webinar   Sample size – 128    Date: November 2011

Poll 2: When are you planning on moving your contact centre to the cloud?

Source: Call Centre Helper website poll before the webinar   Sample size – 128    Date: November 2011

Webinar poll 1 : How reliable do you think that hosted contact centres are?

Source: Call Centre Helper webinar poll   Sample size – 59    Date: November 2011

Click here for Webinar: 20 reasons to host your contact centre in the cloud