Cost Effectiveness is Regarded as the Biggest Benefit of the Cloud


What-do-you-see-as-the-main-benefits-of-a-cloud-based-contact-centre

According to our first poll, 77% of industry professionals view cost effectiveness as a major benefit of contact centre cloud technology.

The second poll dictates that reliability is the biggest concern of the technology, followed by security and performance.

Poll 1 – What do you see as the main benefits of a cloud based contact centre?- answers

  • Multiple site capabilities -53%
  • Speed of Implementation – 49%
  • Cost effectiveness – 77%
  • Homeworking – 38%
  • Functionality and upgrades – 47%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

What-are-the-most-important-concerns-when-considering-a-cloud-based-contact-centre

Poll 2: “What are the most important concerns when considering a cloud based contact centre?” – answers

  • Cost – 30%
  • Ease of Management – 35%
  • Reliability – 75%
  • Security – 62%
  • Performance – 40%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper webinar: Just how risky is the cloud?     Sample size – 86     Date: January 2012

Published On: 15th Jan 2012 - Last modified: 18th Sep 2019
Read more about - Industry Insights, ,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.