Date: Thursday 10th February 2022
Time: 2pm GMT Register Now
For many organisations impacted from multiple waves of the global pandemic, the key to successfully adjusting has been listening to customers more closely than ever before. But how do you do this at scale? And how do you analyse what you hear to obtain insights to overcome these challenges?
In this webinar, Robin Gomez, Director of Customer Care Innovation at Radial, will provide tangible, real-world examples of how several well-known brands used insights from contact centre conversations to identify challenges caused by today’s largest global disruption issues. More importantly, he’ll describe how these same conversations identified tools these brands already had at their disposal.
Attendees will learn how:
- Conversational analytics provides insights beyond the contact centre
- To apply analytics to uncover supply chain and logistics opportunities
- Analytics can be utilised by a variety of departments to improve customer experience
